Refund & Returns Policy

At Lornite, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you with an easy and transparent return process.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Unused and in the same condition as received
  • In the original packaging
  • Include all accessories and original materials
  • Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions may not be eligible for a refund or exchange.

How to Request a Return

To begin a return request, please contact our support team at:

Email: info@lorniteus.shop

Once your request is reviewed and approved, we will provide instructions for returning the item.

Return Address

23 Mowbray Ave
Bay Shore, New York 11706
United States

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us immediately so we can review the issue and provide a suitable solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made items
  • Clearance or final sale products
  • Gift cards
  • Used or damaged items caused by customer misuse
  • Hygiene-sensitive products after use

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

If you would like a different item, the fastest option is to return the original product (if eligible) and place a new order separately after approval.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Most refunds are completed within 14 business days after approval

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers may have the right to cancel or return their order within 14 days of delivery without providing a reason.

Returned items must remain:

  • Unused and in original condition
  • In original packaging
  • Accompanied by proof of purchase

Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email: info@lorniteus.shop
Phone: +1 (646) 980-5451
Address: 23 Mowbray Ave, Bay Shore, New York 11706, United States